DAYELLA LTD · HONG KONG

Hong Kong’s AI chat
& DM automation agency.

Dayella Ltd designs and manages social DM and website chat workflows using leading automation platforms and AI. Turn engagement into qualified enquiries, useful follow-up and booking opportunities.

Get a free flow audit Explore the workflows

Built for your business. Supported in English and Chinese.

Enquiry → qualified leadINTERACTIVE EXAMPLE

01 · START A CONVERSATION

Someone sends a Messenger enquiry

02 · UNDERSTAND THE INTENT

AI answers. Your workflow decides.

Answer from your approved content, ask the right questions, and hand over when a person is needed.

Ready to take the next step?

Qualified enquiry

▦ Book a conversation

Still exploring

▤ Send a useful resource

CRM + team notification

A conversation. A clear next step.

YOUR CONVERSATIONS, CONNECTED

MessengerInstagramWhatsAppWebsite AICRM & email

LESS MANUAL FOLLOW-UP. MORE USEFUL CONVERSATIONS.

The right message.
The right next step.

We design the conversation and the workflow around it — from the first DM to the handover your team actually needs.

Social DM automation

Turn comments, keywords and DMs into structured conversations on Messenger, Instagram and WhatsApp.

Comment keywords · DM replies · Follow-up

AI website chatbots

Help visitors find answers using your approved content, then capture their needs and route the enquiry.

Approved knowledge · Qualification · Handover

Connected lead workflows

Map chat answers into a CRM, notify the right person and define follow-up or booking steps.

CRM mapping · Notifications · Calendar

Strategy & optimisation

Review drop-off points, test messages and give your team a playbook they can confidently maintain.

Flow audits · Training · Reporting

See how we can help

OUR WORKFLOW METHOD

Build the conversation.
Connect the whole journey.

Get a free flow audit

Map the entry point

Choose the channel, campaign and intent that start the conversation.

Ask better questions

Collect the business need, timing and preferred way to follow up.

Give every lead a next step

Route the enquiry to a person, a resource or a booking flow.

Learn and improve

Review replies, qualified enquiries and completed bookings.

WORKFLOWS IN PRACTICE

Built around the way
your customers enquire.

Illustrative workflow playbooks — not reported client results.

RETAIL & ECOMMERCE

From a product comment
to a useful recommendation.

Instagram comment → DM

Ask about the product or use case, share relevant information, then offer help from the team.

Track: replies, qualified enquiries, purchases attributed to the campaign.

EDUCATION & CONSULTING

From “tell me more”
to a consultation request.

Messenger enquiry → qualification

Ask about the goal and preferred timing, collect contact details with permission, and invite the lead to book.

Track: completed enquiries, requested calls, booked consultations.

SERVICE BUSINESSES

From a website question
to the right person.

Website AI → team handover

Answer an approved FAQ, identify the service needed and send the enquiry to the relevant team.

Track: answered questions, handovers, first-response time.

Explore the playbooks

LEARN IT. THEN BUILD IT.

Your next workflow
starts here.

Practical guides to comment keywords, DM replies and website chat qualification, plus an existing library of platform-specific tutorials.

Academy

Comment → DM → resource

Start a useful conversation from a keyword comment.

Choose one resource and one clear keyword.
Create a comment trigger supported by your chosen automation platform.
Write a short opening message that confirms what the person asked for.
Ask before collecting contact details or adding follow-up.
Test the flow with your own account and check the platform’s current messaging rules.

Messenger → qualified enquiry

Ask less. Learn what your team needs.

Define what makes an enquiry useful for your team.
Ask for the business need, channel and timing.
Make human help easy to request.
Map the answers to clearly named CRM fields.
Test both the qualification path and the handover path.

Website AI → human handover

Create a helpful assistant with clear boundaries.

Prepare current product, service and FAQ content.
Define what the assistant can answer and when it should defer.
Ask only for the contact details needed for the next step.
Choose the receiving team or enquiry destination.
Test unknown questions, incomplete answers and the handover.

Download the lead-gen playbook ↗

Free checklist + conversation prompts. No sign-up required.

CONNECTED, NOT COMPLICATED

Chat is the starting point.
Your workflow does the rest.

Integrations

CONVERSATIONS

Instagram DMs · Messenger · WhatsApp · website chat

TOOLS WE WORK WITH

ManyChat · Chatbase · AI model integrations

CUSTOMER DATA

HubSpot · Salesforce · Zoho · Google Sheets

THE NEXT STEP

Email · calendar · team notification · follow-up

LET’S MAP YOUR NEXT WORKFLOW

What happens after
“Hi, I’m interested”?

Tell us where your enquiries come from and what should happen next. We’ll start with the conversation, not a list of tools.